Our commitment to Quality is based upon following the principles and practices of ISO 9001:2000 and particularly the key elements of customer needs and focus. As a company our commitment to Quality is instilled at the most senior levels and is expressed in our "Excellence Philosophy”.
The company recognises that communication with, and understanding and anticipating the needs of our customers has been and will continue to be the foundation of our success. To achieve this process we maintain a comprehensive monitoring and communication system to ensure we are fulfilling our customer’s present and future requirements.
Sargent Security and its associate companies maintain a quality system based upon the four tiers of the ‘Quality Pyramid’, which are the key elements of the ISO 9001:2000 standard:
OUR QUALITY MANUAL
This describes our approach to Quality and the attitudes and aspirations of our organisation. It originates from our Managing Director and is endorsed by all senior management.
OUR PROCEDURES DOCUMENT
This defines our procedures, how they are achieved and the work flow processes in our organization.
WORK INSTRUCTIONS
These are comprehensive sets of instructions for our staff, Site Operations Manuals and documentation specific for each our client sites.
OUR QUALITY RECORDS
These are the internal records and documents we keep to ensure that our system functions to specification.
Our Quality system is based upon the following principles
Understanding our customers needs
Stating what we will do
Commiting ourselves to carry out the tasks
Maintaining and continually improving our system